Support
Red Moon Practice
Get in touch
Red Moon Practice is a guitar and bass practice app for iPhone, made by Deco Operations Ltd in London. If something isn’t working, you’ve found a bug, or you have an idea for the app, we’d genuinely like to hear from you.
From the app: Settings ▸ Help & About ▸ Contact Support writes to us without leaving Red Moon.
Email: support@decooperations.co.uk
We usually reply within a couple of working days.
Frequently asked questions
Adding songs to practise
Red Moon practises against audio files you already have. Add a track from your device or iCloud Drive and it appears in your song library, ready to loop, slow down, and mark up.
Looping and slowing a track down
Open a song to see its waveform. Set a loop over the bars you want to drill, then use the speed control to bring the tempo down while you get the passage under your fingers. Save a loop and it stays with the song — with its own target speed — so you can come back to it any time.
The metronome and the automator
The metronome works on its own as a click and tempo trainer. Tap in a tempo, or switch on the automator to raise the BPM automatically — by a set amount every few bars, or over time — so you can build speed hands-free.
Exercises, routines, and today’s session
Exercises are short, click-based drills with a fretboard diagram and a target tempo. Routines are practice sessions you build from blocks. “Today’s session” assembles a session for you from your goals and recent practice, so you can start without planning anything.
What does it cost?
Nothing. Red Moon is free, all of it — the Toolkit (tuner, metronome, chord tools, theory tools and the glossary), the full exercise catalogue, drawing your own exercises on the fretboard, songs and loops, routines, Today’s session and your Journal. There is no subscription, no trial and nothing to buy.
Does the app collect my data?
Your playing never reaches us. There are no accounts, no ads and no third-party trackers, and the app never sends us your audio, your recordings, your journal notes, your song names or your artist name. It doesn’t count what you do in it either: there is no analytics in the app. If you export a recording, a song, a routine or a tab, the share sheet hands that file to wherever you choose, and it goes there and nowhere else. One thing can reach us, and only when you send it: a message you write yourself in Settings ▸ Help & About ▸ Contact Support — sent only when you tap Send, carrying your email address, your message, and the app version, iOS version and device model the form shows you before it sends — plus, only if you switch it on in Settings ▸ Help & About ▸ Diagnostics, a one-line summary of any crashes. Apple separately gives us anonymous totals, such as how many devices opened the app, from people who have turned on Share With App Developers on their iPhone; the app plays no part in that. See the privacy note for the full detail.
Do my songs sync to my other devices?
Not at the moment. Your songs, loops, exercises, routines and journal entries are stored on the iPhone you created them on, and there is no cross-device sync — so nothing you make is visible to us, and nothing follows you to a second device. If you delete the app, that content goes with it. Sync is something we may add later; if we do, it will use your own private iCloud storage.
What do I need to run it?
Red Moon Practice is an iPhone app. Add your own audio files to get the most out of the looping and slow-down tools; the metronome and exercises work on their own.
Requests, bugs, and feedback
Missing a feature, or hit something that doesn’t behave? Email support@decooperations.co.uk with a short description — and, for a bug, your iPhone model and iOS version if you can. It all helps.